Terms & privacy policy

Since May 25, 2019: last updated April 13, 2021.

These terms and conditions outline the rules and regulations for the use of Elaira Flow Website which is operated by Elaira Flow company (hereinafter, “I”, “we”, “our” or “us”). It includes guiding statement. Refund & cancellation policies. Disclaimer & legal liability waiver. Copyright, fair use & sharing. Privacy policy.

1. Guiding statement

1.1. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Elaira Flow website if you do not accept all of the terms and conditions stated on this page.

1.2. This site is a live document and it is regularly updated. Your access and use of elairaflow.com constitutes your acceptance of all site content, effective from the date of fir st use. I may revise any page at any time without notice. I recommend to review “terms and conditions” document regularity. Continued use of this site after a change has been made or a policy has been amended is your acceptance of that change or policy.

1.3. I accept no responsibility for any loss, disruption or damage to your computer system or the data stored on it while using this website.

1.4. If you have any questions, remarks, or suggestions regarding this “Small print” please feel free to contact me via connect@elairaflow.com

2. EU GDPR compliance

2.1. I do our best to observe the European General Data Protection Regulation (GDPR), and we want to provide all our services with particularly high respect for privacy. 

2.2. I ask for your consent every time you purchase products. 

2.3. You can unsubscribe to newsletters at any time by clicking on ‘Unsubscribe’ in the footer of that email.

Disclaimer & legal liability waiver

3) Disclaimer

3.1  The information contained on elairaflow.com website (“Service”) is for general information purposes only. Elaira Flow company assumes no responsibility for errors or omissions in the contents on the Service. In no event shall Elaira Flow be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service.

3.2 Elaira Flow reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

3.3. We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

3.4. You therefore forever release, waive and discharge Elaira Flow company including the owner from any and all legal claims and liability, without limitation. This includes but is not limited to any and all types of upset, misunderstanding, injury or damage arising from any and all types of contact with; participation in; or use of information, events or products connected with the above six parties.

4) External links Disclaimer and Content Liability

Elaira Flow website may contain links to external websites that are not provided or maintained by or in any way affiliated with Elaira Flow. Please note that the Elaira Flow does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The content of, including materials and information contained on, any site to which you link from the Elaira Flow website is solely the responsibility of the provider of that website.

5. Copyright, fair use & sharing.

5.1. All content produced by Elaira Flow and Elaira Tickute, including but not limited to audio, video, media and oral / written pieces is subject to full copyright protection under Netherlands law. No content may be used, copied, distributed, published, reproduced, transcribed, altered, sold, re-sold, or re-packaged in any way.

5.2. All content produced is for personal use only. It may not be used professionally.

6. Refund policy.

6.1. When you order any item you agree that you cannot cancel that order. All donations are final.

6.2. Any exception to this rule is entirely at my discretion.

Data Privacy.

I take privacy matters very serious. I consider them not as a nasty obligation, but because I care about the matter.

7) Hosting and E-Mail Provider

The web services are provided with the help of One.com and the business e-mail hosting is held by a provider Tutanota which claims to be one of the most secure e-mail providers in the world.

8) IP addresses and cookies

8.1. The website of www.elairaflow.com only uses technical and functional cookies. This means that we may collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data about the users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way. We may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the website and to deliver a better and more personalized service. They enable us to estimate our audience size and usage pattern and to store information about your preferences, which allows us to customize the website according to your individual interests.

8.2. You may refuse to accept cookies by changing the setting on your browser. You can also delete all the cookies stored on your computer

9) Data security

9.1. I ensure that your data is as safe as is reasonably possible while it is processed and stored, including encryption of your personal information using SSL technology. I have set up secure systems and processes to prevent unauthorized access or disclosure of your data.

9.2. I do my best to protect your data though in sharing your personal information with the Elaira Flow organisation you have to accept that no method of data transmission or storage can ever be guaranteed 100% secure.

10) The types of personal data I collect

The general personal data I receive at the time you give it to me and when you communicate with me via the contact form, newsletter form and purchasing products. Data may include:

  • Your name, email address and bank card information (card number, expiry date, and billing address).
  •  Usage data includes information about you and your computer / device used to access the Elaira Flow website.

11) How long I retain your personal data

11.1. I keep your personal data for as long as it is needed for communication purposes and however long the law and any contractual obligations require me to.

11.2 I retain your email data until you unsubscribe from my newsletter.

12) Your rights

12.1. You can request a copy of your personal data; that anything inaccurate in your personal data is corrected immediately; or that your personal data is erased at any time. Please write to connect@elairaflow.com.

12.1. Please note I am required to retain your request for erasure including the nature of that request, plus how and when it was executed. I am also legally required to leave any financial records pertaining to past order numbers in Mollie, PayPal, WordPress, and WooCommerce for 7 years.